2LUX Personal Information Protection Policy

At 2LUX, we are committed to providing our users with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our users, protecting their personal information is one of our highest priorities.

We will inform our users of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.

This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting our users’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our users’ personal information and allowing our users to request access to, and correction of, their personal information.

“2LUX” Calgary, Alberta, Canada

1.Introduction

“2LUX” Cleaning Services ("Company," "we," "our," or "us") is committed to protecting the privacy and security of the personal data of our clients, employees, and partners. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with applicable privacy laws, including the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

2.Collection of Personal Information

We collect personal data solely for the purpose of providing high-quality cleaning services and enhancing customer experience. The types of personal information we may collect include, but are not limited to:

·Full name

·Contact details (phone number, email address, home/business address)

·Payment and billing information

·Service preferences and feedback

·Any additional information required to fulfill our contractual obligations

3.Use of Personal Information

The information collected is used for the following purposes:

·Scheduling and managing cleaning services

·Processing payments and invoices

·Communicating with clients regarding appointments, updates, and service feedback

·Ensuring customer satisfaction and improving our services

·Complying with legal and regulatory requirements

4.Protection and Security of Data

We implement appropriate security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

·Secure storage of data (electronic and physical)

·Encryption of sensitive information

·Restricted access to authorized personnel only

·Regular security audits and compliance checks

5.Sharing of Personal Information

We do not sell or rent personal information to third parties. However, we may share data with:

·Service providers who assist in payment processing, IT support, and customer service

·Legal or regulatory authorities when required by law

·Business partners in cases of mergers, acquisitions, or partnerships (with prior notice to affected individuals)

6.Retention of Personal Information

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. We ensure that all personal data is securely stored before being deleted or anonymized when no longer required. Upon request, we will securely delete or anonymize personal information that is no longer required.

7.Customer Rights and Choices

Clients have the right to:

·Access their personal information held by us

·Request corrections or updates to their data

·Withdraw consent for data processing (subject to legal and contractual obligations)

·Request the deletion of personal information, where applicable

8.Cookies and Digital Tracking

Our website may use cookies and similar tracking technologies to improve user experience and gather analytics. Cookies help us analyze website traffic, personalize content, and enhance the overall user experience. Users can modify their browser settings to control cookie usage.

9.Changes to This Policy We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the effective date. Continued use of our services constitutes acceptance of any modifications.

10.Contact Information

For questions or concerns about this Privacy Policy, or to exercise your data protection rights, please contact us:

426 56 Avenue SW, Calgary, Alberta T2V0G5

Phone: +12043846552

Email: 2lux.net@gmail.com Website: 2lux.net

By using our services, you acknowledge that you have read and understood this Privacy Policy.